Question 1

How can I check the status of my order?

Accepted Answer

Once your order is confirmed, you will receive an email containing your order details and a tracking link. You can also view real-time updates by logging into your Handloom Harbor account and visiting the 'Orders' section.

Question 2

Can I modify or cancel my order after placing it?

Accepted Answer

To maintain our prompt shipping schedule, orders are processed immediately. If you need to make changes, please contact our concierge team within 2 hours of placement. While we cannot guarantee modifications, we will make every effort to assist you.

Question 3

Do you offer custom tailoring for garments?

Accepted Answer

Currently, our garments are offered in standardized luxury fits. However, our pieces are constructed with generous seam allowances, allowing for effortless alterations by your preferred local tailor.

Question 4

What happens if an item I ordered is out of stock?

Accepted Answer

In the rare event that a handcrafted item becomes unavailable after your purchase, our client advisors will contact you immediately with alternatives or process an expedited refund to your original payment method.

Question 5

How long does shipping take?

Accepted Answer

Domestic deliveries within India typically arrive within 3-5 business days. International orders are delivered within 7-14 business days, depending on the destination and customs clearance.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we proudly ship our handcrafted collections worldwide. International shipping fees and estimated delivery times are calculated at checkout based on your location.

Question 7

How are my items packaged?

Accepted Answer

Every order is meticulously prepared in our signature Handloom Harbor luxury packaging, ensuring your garments arrive in pristine condition and are ready for gifting.

Question 8

Who handles the delivery of my order?

Accepted Answer

We partner exclusively with premium logistics providers including BlueDart, DHL, and FedEx to ensure secure and timely delivery of your luxury pieces.

Question 9

Can I exchange my order?

Accepted Answer

Every exchange request is carefully reviewed to ensure our handcrafted pieces continue to meet the highest quality standards. Where eligible, we are pleased to offer a seamless replacement or exchange experience within 7 days of delivery.

Question 10

What is the process for returning a damaged item?

Accepted Answer

In the rare instance that a piece arrives with a defect, please contact our concierge team within 48 hours with photographic evidence. We will promptly arrange a complimentary collection and a swift replacement.

Question 11

Are refunds available?

Accepted Answer

As each creation is individually prepared with exceptional craftsmanship, we generally guide requests through our seamless exchange and replacement process to ensure the best possible resolution.

Question 12

What payment methods are accepted?

Accepted Answer

We accept all major Credit and Debit Cards (Visa, Mastercard, RuPay), UPI, Google Pay, PhonePe, and Net Banking through our secure payment gateway.

Question 13

Is my payment information secure?

Accepted Answer

Absolutely. We utilize industry-leading encryption and PCI-compliant gateways to ensure your payment details remain entirely confidential and secure.

Question 14

Are taxes included in the price?

Accepted Answer

For orders within India, all applicable GST is included in the listed price. For international orders, customs duties and local taxes are the responsibility of the recipient.

Question 15

How are handloom products made?

Accepted Answer

Our pieces are brought to life by master artisans across India. Each garment is meticulously hand-woven using heritage techniques passed down through generations, resulting in truly unique creations.

Question 16

Are your products entirely handmade?

Accepted Answer

Yes, the foundation of every Handloom Harbor piece is authentic, hand-woven fabric. While minimal machine stitching is used for durability in tailoring, the essence of the garment remains purely handcrafted.

Question 17

How should I care for my garments?

Accepted Answer

To preserve the integrity of the handloom fabrics, we strongly recommend professional dry cleaning for all our pieces. Avoid direct sunlight when drying and store in a cool, dry place.

Question 18

Will the colors fade over time?

Accepted Answer

We use premium, color-fast dyes. However, as with all natural textiles, slight variations and graceful aging are intrinsic to the authentic handloom experience.

Question 19

How do I create an account?

Accepted Answer

You can create a Handloom Harbor account by clicking the 'Profile' icon at the top of our website and selecting 'Create Account'. Join our circle to enjoy exclusive benefits and faster checkouts.

Question 20

How can I reset my password?

Accepted Answer

Simply navigate to the login page and click 'Forgot Password'. You will receive an email with a secure link to reset your credentials.

Frequently Asked Questions

Orders